Frequently Asked Questions
Discover the Answers You Seek in Our FAQ Section.
Delivery
Where do you ship to?
We ship world-wide. You can enjoy our products anywhere, anytime. In any case of problems with shipping to your country, you will be contacted by our customer service.
What are the shipping methods?
As we are shipping globaly, you don't need to worry about shipping methods. We are always choosing the best and fastest transport methods available in your country.
Will all my products arrive in one package?
We are always trying to pack order into one package, but as we have multiple warehouses, sometimes it's not possible to do. We are always choosing the simpliest method to ship products to your place. Our goal is to avoid unnecessary shippings between warehouses and to help preserve environment.
How long will it take for my order to arrive?
As we have multiple warehouses available, processing of order can take up to 3 business days - it involves payment confirmation, system processing and preparing products for shipping. As we are shipping globaly, we always try to choose fastest method to ship order to your place. Depending on your location, this can take up to 21 days. But in global average, the shipping time for all countries is 7-13 days.
How do I track my order?
You will receive your tracking number in e-mail after order confirmation.
Payments
What payment methods do you offer?
We are using Shopify payments services. These include card payments, Apple Pay, Google Pay, AMEX and more. You can choose your payment option during checkout.
How is the payment secured?
Shopify Payments is one of the most secure payment processors available. Shopify uses 128-bit SSL encryption technology to protect all information during checkout.
Problem solving
How do I contact customer service?
You can use our contact us page. Feel free to message us anytime. We will answer your request ASAP.
I am not satisfied with product. Can I return it?
Our products go through quality check before shipping, but unfortunately we are not living in perfect world and sometimes mistakes can happen. In that case please contact our customer service at contact us page. Your request will be driven by our refund policy.